FAQs
The information below is based on real-life questions from Moga Rangers like you, so please check to see if it's been addressed here before seeking personalized help. If you don't find what you're looking for, you can contact us using the link at the bottom of this page. Thanks and go Moga Rangers!
BASIC
What is Monster Galaxy? Monster Galaxy is Gaia’s newest game on Facebook! It's a free-to-play battle and collection adventure game; collect all Mogas and become a Moga Master.What are the various ways to get some help? If you need ______:
• Help with a specific issue/bug…then let us know by clicking the link at the bottom of this page. Please provide details of your situation…the more you provide, the faster we can help.
• To chat with other Monster Galaxy users and gain tips…then go to the Monster Galaxy fan page’s Wall and post there. We’re also on there and we’ll help you out!
• To tell the world how awesome Monster Galaxy is…click on Reviews to the left and give us a rating (only 5 stars please! Just kidding!). If we didn’t earn 5 stars, tell us why and we’ll do the best we can to change it…use the link at the bottom of this page.
• To see what some of the most Frequently Asked Questions (FAQs) are, keep reading. We’re updating this page often, so if you think of a question that you think should be added there, please suggest it by using the link at the bottom of this page.
• To discuss various ideas and thoughts with other Monster Galaxy players, click on Discussions to the left and start sharin’ your thoughts with everyone!
I've got a technical issue. What's the best way to get support?
If you're having technical issues with Monster Galaxy, we'd love to help you! You can contact us by clicking the link at the bottom of this page. So that we can reply faster to your issue, please copy/paste the following text and add your answers below each question.
• Which browser and version # are you using? Important: provide version # too (typically from the browser’s Help menu, then About ___).
• What’s happened EXACTLY and what was the error message/number?
• For trouble-shooting purposes, can you try the game with another Facebook account on the same computer? (create a test Facebook account if you don’t have one to test with)
• Again for trouble-shooting purposes, can you see if the same issue happens with another browser? Almost all Windows computers have Internet Explorer built-in and Firefox is free at (www.mozilla.org).
• What version of Flash do you have installed? Your Flash version must be 10 or higher in order to avoid unexpected issues. You can check your version typically by going to Control Panel | Add or Remove Programs and looking for Adobe Flash Player xx.
• Do you have a similar issue playing other Flash-based games on Facebook?
Why do I get a white or black screen every time I try to start the game?
The white or black screen is often caused by not having the latest version of Adobe Flash installed in your browser. Version 10 or later is required. To check which version of Flash you have and to get the latest version, click this link.
If you have the latest version of Flash installed but are still getting the white or black screen, please let us know by following the steps in the "best way to get support" FAQ here!
What does a “Oops! Something went wrong, we're going to have to restart” error mean?
This can happen if your browser setting has been changed to not accept 3rd party cookies. In order to play Monster Galaxy, your browser needs to be able to accept cookies. You can enable them very easily by following the steps outlined here for your browser.
What is the free Gryph/Daily Email Bonus?
If you have shared your email address with Monster Galaxy then you will receive an email for a free Gryph Moga within a few days after starting the game, and you will also receive daily email Mystery Boxes with a random gift! Click the link in the email and let Monster Galaxy completely load (important). Once it does you will see your Gryph or Mystery Box pop-up and you’ll be able to use it. Enjoy!
Note: The Gryph/Daily Email Bonus emails will not work if you try to use it on another account. It's a special one, made just for you! And the Daily Bonus can only be received after 24 hours from the last one you got. So if it didn't work for you, give it another shot after waiting at least 24 hrs.
How do I get more Blue Coffees? You can buy Blue Coffee at the Sky Shop or get it by fighting Mogas – they may drop Blue Coffee and other items.
How do I get more Starseeds? There are three ways to get Starseeds: 1. You can buy them from the Sky Shop. 2. You can collect one every eight hours. 3. You can receive them from your Daily Prize.
What is a Bonus Attack? This is a very special and powerful attack. It calls a friend's Moga in to attack for you, and uses a Whistle that you can harvest each day from your and your friend's Whistle Tree. Tip: Get lots of friends, so that you can harvest more Whistles daily!
How do I get more Whistle Trees? Add more Facebook friends! There are Whistle Trees in every homestead to harvest. Whistles are used during a Bonus Attack, to call in a friend's Moga to attack for you -- very powerful. Make sure to water your tree daily in order to grow more Whistles.
How do I heal/rest a monster? Take a nap or use Blue Coffee. You can rest your Mogas at Home by clicking on the Moga and selecting the nap icon (Zzzzz…) or click the Blue Coffee for instant healing. Alternatively, if you’re in battle with another Moga, you can use Blue Coffee for instant healing. Please note: you will lose a turn while battling after using Blue Coffee.
What is a Blue Coffee? Blue Coffee replenishes your health and attacks instantly. You can use Blue Coffee during battle or at Home for a quick energy boost as a fast alternative to napping.
What is a Starseed? Starseeds enable you to capture weakened Mogas and add them to your collection. Be careful not to use them just anytime, because you will lose a turn if the enemy Moga isn’t weak enough to be captured.
What is a Whistle Tree? Whistle Trees grow whistles which you can use to call on your Facebook friends to jump in and help you in battle.
Where can I find a Whistle Tree? You can find your own Whistle Tree at your Home. You can find Whistle Trees at your Friends’ Homes, and you can collect whistles from the Whistle Trees daily.
Why should my Mogas nap? Resting recharges your Moga's health and attacks. You can rest your Mogas at Home by clicking on the Moga, then selecting the nap icon (Zzzzz…).
ADVANCED
How do I capture a Moga? Enemy Mogas can be captured in battle when their health is low by throwing out a Starseed. The circle in the middle of your attacks will say "capture" when your enemy's health is low enough. Clicking the circle will tell you the likelihood of success and ask if you want to try to capture. You can also click "use item" on the right side to throw a Starseed. Be careful not to use Starseeds just anytime because you will lose a turn if your attempt fails.It's freezing when I try to enter or start the game. Why? There can be many reasons why this is happening, so the fastest way to get to the root cause is to try a few tests in this order:
1) Are you able to play the game on a different computer? If yes, then we know it's something specific to your computer. Go to the next step.
2) Are you able to try the game using a different browser? Almost all Windows PCs have Internet Explorer installed on it, so can you try it with that? If you're already using IE, how about testing it with FireFox? (free at www.mozilla.org) If you can play Monster Galaxy in one browser but not another, then the cause is probably browser-specific. Try step 3.
3) Have you tried clearing your browser's cache?
Depending on what your root cause was, one of these steps should get you going. If one of the steps above resolved your issue, please tell us what your symptoms were and which step worked for you. Tell us by clicking the link at the bottom of this page and copy/paste this FAQ. Thanks for helping us help everyone else faster!
Can I restart or reset my game? We are working on a feature that will allow you to automatically, from within the game, choose a different starting Moga, load different save game files, and play the game from the beginning as many times as you want. This feature is targeted to be released in the next month or so. Until then, you can enjoy Monster Galaxy with your current game. Once these new features are released, you'll be able to start many different saved gamed files, choose another Moga, and have everything you ever wanted and more! Yay!!
Can I delete a Moga from my Team if I no longer want it? Sorry, but currently you cannot delete a Moga from your Team. Once you have caught a Moga it will remain in your collection. You can choose, however, not to use or level up that Moga. *Note: In the future, the ability to delete Mogas from your Team may be coming.
How do I store my Mogas? Or, I have too many Mogas running around. How can I clean it up? You can store your Mogas in your house (it looks like a tree house). Simply drag-and-drop a Moga onto the door of the house and the Storage panel will open, showing all the Mogas there along with the one you just added. You can also click on the door to access your Storage and pull a Moga out onto the area where the Mogas are frolicking.
Do I have to use real money to purchase stuff in the Sky Shop? Yes and no. You’ll need to purchase Star Coins (using Facebook Credits) in order to buy things in the Sky Shop. You can get Facebook Credits in a variety of ways, including via credit card, Paypal, mobile phone, and more. If you want to earn free Star Coins, you can get them via the various offers that are available in Monster Galaxy. Click the green Add button near Star Coins at the top of the screen and look for the Special Offers option.
I'm having a Facebook Credit issue. Who do I contact? Because the Credits are related to your Facebook account and not Monster Galaxy, Facebook's customer support team can help you with any Facebook Credits questions/issues. They can be contacted using this form. Tell 'em the Monster Galaxy folks said hi! :-)
How do I change my team? When at Home you can change your team through your Team tool. The Team tool is in the upper left corner. Click on a Moga and a pop-up will appear with the Moga’s information. If you have an open spot on your team just click the “Add to Team” button at the bottom of the Moga’s information.
How do I remove a Moga from my team? When at Home you can change your team through your Team tool. The Team tool is in the upper left corner. At the bottom of the Team window you will see a blue box with your three current Moga, simply click the orange “X” button in the corner of the Moga’s picture to remove them from your team.
How do I go back to the game from the Team Tab? Click the orange X in the upper right hand corner of the page.
Why don't I get a Daily Prize when I clicked the button in the email? The Daily Prize email is sent approximately every 24 hours, so if you didn’t receive it then it’s probably because it hasn’t been 24 hours since you last claimed your prize. For example, if you claimed a prize yesterday at 4pm and then tried to claim a prize today at 2pm, you would not receive it. However, if you try back in two hours at 4pm or later, you should receive your prize!
How do I level up a Moga? Fight, fight and fight some more! Each of your Mogas who damages the enemy and survives will gain a share of the defeated Moga's experience.
How many Mogas are there? Monster Galaxy has over 120 different Mogas. Can you catch them all?
What is the Team Tab for? The Team Tab keeps track of your collection of Mogas. You can mix and match your team, as well as watch the health and level status of your Mogas.
What is the Sky Shop? The Sky Shop is where you can buy more Blue Coffee and Starseeds to use in the game.
Why didn't I get my Facebook credits after finishing an Offer? Questions about offers are being handled by our 3rd party vendor Peanut Labs. You can contact them at this link: http://bit.ly/PeanutLabs Just fill out the form and they should be able to assist you.
Contacting Customer Support
So that we can provide the best solution possible, please copy/paste the following text into the support form and add your answers below each question.
• Which browser and version # are you using? Important: provide version # too (typically from the browser’s Help menu, then About ___).
• What’s happened EXACTLY and what was the error message/number?
• For trouble-shooting purposes, can you try the game with another Facebook account on the same computer? (create a test Facebook account if you don’t have one to test with)
• Again for trouble-shooting purposes, can you see if the same issue happens with another browser? Almost all Windows computers have Internet Explorer built-in and Firefox is free at (www.mozilla.org).
• What version of Flash do you have installed? Your Flash version must be 10 or higher in order to avoid unexpected issues. You can check your version typically by going to Control Panel | Add or Remove Programs and looking for Adobe Flash Player xx.
• Do you have a similar issue playing other Flash-based games on Facebook?
1 comments:
ide like for ANYONE to add me.death2miller69@aol.com-on facebook
Post a Comment